Refunds & Returns - Seller Information
Refunds and returns are in line with the EU distance selling act (refer to the terms and conditions page). If you are a seller and a customer wishes to return their item you are liable for the cost of postage, packaging and the cost of commission, this will be deducted from any future sales. If monies are owing at year end (31st March) then an invoice will be generated requiring full payment within 30 days. |
Refunds & Returns - Buyer Information
Any personalised items are not subject to a refund unless there is a fault or error.
Earrings are not subject to a refund due to hygiene reasons.
Returns will be honoured and full refunds given if the following conditions are adhered to:-
- Products are RETURNED to the SELLER WITHIN 14 DAYS OF DELIVERY (determined using Royal Mail postage stamp dates) and a CONFIRMATION E-MAIL DESCRIBING REASON FOR RETURN IS SENT TO :-
returns@giftmill.co.uk
- Payment has been processed, authorised and has been received by GiftMill. A refund will only be issued to the debit/credit card used for the original purchase
- The product(s) are returned in the condition they were received including all packaging. All returns must be securely packaged. We would suggest that returns are sent by Royal Mail Recorded Delivery or Special Delivery. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail. Please note Recorded Delivery does not offer compensation for jewellery.
- If the item is sent by any other means and is lost then the risk lies with the sender, if the package is not recieved by the seller within the time limit then the refund is at the discretion of the seller and may not be honoured.
- The cost of the postage will not be refunded, unless the seller accepts a manufacturing fault with the product.
- Any free gift sent with your order is also returned
- Damaged products or missing packaging (box, sleeve, tissue paper) is subject to a deduction from the purchase price. This will be at the discretion of the Seller.
- Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
- Please do not hesitate to if you have any questions regarding our Returns Policy
- Please return items to the Sellers address as detailed on the invoice. |
